Company details
Legal name: Ashburton Plumbing Pty Ltd
ABN: 27 096 827 762
Website: ashburtonplumbing.com.au
Service areas: Ashburton, Camberwell, Glen Iris, Malvern East, Kew, Balwyn, Balyn North, Ashwood, Burwood, Hawthorn, Hawthorn East
Privacy contact email: sam@ashburtonplumbing.com.au
Phone: 0432390362
Effective date: 19/03/2026
Who we are
Ashburton Plumbing Pty Ltd (ABN [insert ABN]) provides plumbing services. In this policy, “we”, “us” and “our” mean Ashburton Plumbing.
What this policy covers
This policy explains how we collect, use, disclose and protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Personal information we collect
- Contact details: name, email, phone, suburb.
- Service and property details: address, access information, job requirements, preferences, budgets and timelines.
- Communications: enquiries, quotes, emails, call notes and messages.
- Website usage: pages viewed, device and browser data, approximate location, cookies and similar technologies.
- Marketing preferences and survey responses.
- If you apply for a role: CV, qualifications and referees.
How we collect it
We may collect personal information:
- Directly from you via our website forms, email, phone, in person and social media.
- Automatically when you use our website through cookies and analytics [for example, Google Analytics].
- From third parties where you have permitted it [for example, property managers, builders, designers, consultants, or public sources].
Why we collect it
We may collect, use and disclose personal information:
- To respond to enquiries, prepare quotes, book jobs and deliver our services.
- To manage projects, contractors and suppliers.
- To improve our website, services and customer experience.
- To send updates and marketing where you have opted in or where permitted.
- To meet legal, insurance and compliance obligations.
Cookies and analytics
We use cookies and similar tools to operate the site and understand usage. You can adjust your browser settings to refuse some or all cookies, though parts of the site may not work as intended.
We may use third-party analytics and marketing tools [for example, Google Analytics] that set their own cookies. Please refer to their privacy notices for details.
Disclosure of personal information
We may share personal information with:
- Service providers who help us run our business [for example, hosting, email, analytics, accounting and project management tools].
- Professional advisers, insurers and regulators.
- Subcontractors and consultants engaged on your job or project.
- With your consent, or as required by law.
Some providers may store information overseas. Where practical, we take steps to ensure appropriate safeguards are in place.
Retention and security
We keep personal information only for as long as needed for the purposes above or as required by law, then securely destroy or de-identify it.
We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access.
Your rights
You can request access to, or correction of, your personal information. To do so, contact us using the details below.
If you unsubscribe from marketing, we will stop sending it, although we may still contact you about services you use.
Complaints
If you have a privacy concern, contact us and we will respond as soon as we can.
If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will be posted on our website with the effective date.
Contact us
Privacy enquiries: admin@ashburtonplumbing.com.au
Phone: 0432390362
Postal address (optional): PO Box 312, Ashburton, VIC, 3147