Company details
Legal name: Ashburton Plumbing Pty Ltd
ABN: 27 096 827 762
Registered address: 2 Pitt St, Ashburton VIC 3147
Phone: 0432390362
Email: sam@ashburtonplumbing.com.au
Website: ashburtonplumbing.com.au
Service areas: Ashburton, Camberwell, Glen Iris, Malvern East, Kew, Balwyn, Balyn North, Ashwood, Burwood, Hawthorn, Hawthorn East
Invoice due: 7 days
1. About Ashburton Plumbing
Ashburton Plumbing Pty Ltd (ABN 27 096 827 762) provides plumbing services and related trade services as described on our website and in our quotes. Our website at shburtonplumbing.com.au provides general information about our services and a way to contact us.
2. Acceptance of these Terms
By using our website, submitting an enquiry, booking a service, accepting a quote, or instructing us to proceed, you agree to these Terms and Conditions. If we sign a separate written contract or service agreement with you, that document prevails to the extent of any inconsistency.
3. Website Use
a) The content on this website is for general information only and is not plumbing, engineering, legal or financial advice.
b) We try to keep information current and accurate but do not guarantee completeness, accuracy or suitability.
c) Intellectual property in the website content is owned by Ashburton Plumbing or our licensors. You must not reproduce, adapt, distribute or exploit it without our written permission.
d) Third-party links are provided for convenience. We are not responsible for their content or practices.
4. Quotes, Pricing and Variations
a) Quotes are generally valid for [insert number] days unless stated otherwise.
b) Pricing may change due to market conditions, supplier increases, scope changes, latent conditions, access constraints, compliance requirements, or additional work required to complete the job safely and to standard.
c) Variations must be agreed in writing where practical and may affect price and timeline.
d) If urgent work is required to prevent damage or make a site safe, we may proceed with necessary work and notify you as soon as reasonably possible.
5. Call-out Fees, Payment Terms and Invoicing
a) Call-out fees and minimum charges (if any) are as set out in our quote, booking confirmation, or price list.
b) Deposits and staged progress payments may be required for larger jobs or special-order items.
c) Invoices are payable within [insert number] days unless otherwise agreed.
d) If payment is late, we may suspend services until accounts are brought up to date (where permitted by law).
e) In the event of late payment, the client shall be responsible for covering any additional costs incurred by (your company name) in the process of debt recovery, including but not limited to: Legal fees and expenses incurred in pursuing the outstanding debt and Costs associated with engaging a debt collection agency or any third-party service to recover the debt.
6. Access, Safety and Compliance
a) You agree to provide safe and reasonable access to the site during normal working hours, or as otherwise arranged.
b) You must ensure work areas are reasonably clear and safe, and that pets are secured where relevant.
c) Works are performed in accordance with applicable laws, codes and standards.
d) Where you provide plans, instructions, fixtures or specifications, you are responsible for their accuracy and suitability unless we expressly agree otherwise in writing.
7. Site Conditions and Latent Issues
Plumbing work may reveal hidden or pre-existing issues (for example deteriorated pipework, corrosion, non-compliant past work, concealed leaks, or blocked or damaged drains). If latent conditions are discovered, we will advise you and provide options. Additional costs and time may apply.
8. Materials, Subcontractors and Substitutions
a) We may engage qualified subcontractors to deliver parts of the works where required.
b) If a specified product becomes unavailable, we may propose a comparable substitute of similar quality and performance for your approval.
c) Manufacturer warranties apply according to the manufacturer’s terms.
9. Warranties, Defects and Australian Consumer Law
a) Your rights under the Australian Consumer Law (ACL) apply and cannot be excluded.
b) In addition to any statutory guarantees, we warrant our services will be carried out with due care and skill and (where applicable) in accordance with agreed specifications.
c) If you believe there is a defect in workmanship, notify us in writing with reasonable detail (and photos where possible). We will assess and rectify within a reasonable time.
d) This does not cover defects caused by misuse, lack of maintenance, unauthorised alterations, third-party interference, normal wear and tear, or pre-existing faults.
10. Limitation of Liability
To the maximum extent permitted by law and subject to the ACL, our liability for any loss arising from the services is limited to re-supplying the services or paying the cost of having the services supplied again. We are not liable for indirect or consequential loss, loss of profit, or loss of opportunity. Nothing in these Terms limits liability for negligence causing personal injury, or other liability that cannot be limited by law.
11. Your Responsibilities
You agree to:
a) Provide accurate information and disclose relevant issues (including known leaks, prior work, site hazards or underground services).
b) Make timely decisions and approvals when requested.
c) Maintain appropriate insurances for your property as advised by your insurer.
d) Not instruct trades or subcontractors on site directly where subcontractors are engaged. All directions should go through Ashburton Plumbing or our authorised representative.
12. Cancellations and Rescheduling
a) If you cancel or reschedule with less than 24 hours notice, a cancellation fee may apply.
b) If we attend site and cannot proceed due to access issues, unsafe conditions, or failure to disclose relevant information, a call-out fee and minimum charge may still apply.
13. Suspension and Termination
If you materially breach these Terms (including non-payment) and fail to remedy within a reasonable time after notice, we may suspend or terminate services and invoice for work completed, materials ordered, and costs incurred.
14. Force Majeure
We are not responsible for delays or failure to perform due to events beyond our reasonable control, including severe weather, supply chain disruption, industrial action, government action, power outages, or epidemics.
15. Privacy
We handle personal information in accordance with our Privacy Policy. By contacting us, you consent to us using your details to respond and manage your booking and project.
16. Changes to these Terms
We may update these Terms from time to time. The version published on our website at the time of your acceptance will apply to your engagement unless otherwise agreed in writing.
17. Governing Law
These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of that State or Territory and the Commonwealth of Australia.
Last updated: 19 March 2026